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FAQs

Can't find the answer to a question below? Please get in touch to ask me your biscuity query.

The biscuits

What are the biscuit ingredients?

Handmade Vanilla Iced Biscuits Ingredients

Biscuit: Wheat Flour, sugar, golden syrup, butterfree range eggs, fair-trade vanilla Icing: Icing sugar, water.

Fondant: sugar, Glucose Syrup, Palm Oil (sustainably sourced), Water, Humectan (glycerine), Emulsifier (mono-and Di-glycerides of Fatty Acids, Stabilisers (Xantham Gum, Cellulose), Preservative (Potassium Sorbate), Flavouring . Edible Glitter. Colours include E422, E1520, E551, E110, E124, E129, E133, E155, E102, E122, E153, E104, E159, E110, E129, E104, E102 & E124 may have adverse effect on children.

For allergens please see the ingredients in bold above.

Our kitchen contains nuts and sesame seeds – so our biscuits may also contain traces of these ingredients.

How long do the biscuits last?

Biscuits are baked daily and will keep for up to a month if stored in an airtight container once received. However, for the best biscuit munching experience, they’re best eaten within one week (it’s highly unlikely they will last that long before they’re devoured though!)

What flavour are the biscuits?

I use an organic fair trade natural vanilla extract to give the biscuits their lovely vanilla flavour.

What size are the biscuits?

The single biscuits are approx 100mm.

Biscuits in the regular boxes of 6 or 12 are approx 60mm and 50mm

Mini biscuits are approx 50mm

Wedding favour biscuits are approx 70-80mm

My order is a gift, will they see the price?

We never include any order paperwork in with the, other than the gift note.

So the recipient will never see the pricing information.

Shipping & Delivery

How much does UK Delivery cost?

We have two shipping options…

Standard Shipping £3.50; orders are sent via Royal Mail 1st Class and are dispatched within 3 working days (excl. weekends).

Tracked Shipping £5.25; orders are sent via Royal Mail Tracked24 and are dispatched within 3 working days (excl. weekends). 98% of orders arrive within 24 hours of dispatch.

During Royal Mail Industrial Action, please allow at least one week from your dispatch notification for your order to arrive.

All items will be dispatched to one delivery address. If separate dispatch dates are required there will be an additional P&P cost. We would encourage placing separate orders for ease of order processing.

For information about delivery costs for bespoke orders please get in touch as this will vary depending on the size of the order.

If you do have a super urgent biscuit occasion, or would like to delay the sending of your biscuits please get in touch ahead of ordering and I’ll do the best I can!

How long will the biscuits take to arrive?

All orders are dispatched within 3 working days (excl. weekends).

We have two shipping options…

Standard Shipping £3.50; orders are sent via Royal Mail 1st Class and are dispatched within 3 working days (excl. weekends).

Tracked Shipping £5.25; orders are sent via Royal Mail Tracked24 and are dispatched within 3 working days (excl. weekends). 98% of orders arrive within 24 hours of dispatch.

With the current Royal Mail Industrial Action, please note that deliveries could be delayed. Please allow at least one week from your dispatch notification for your order to arrive.

For information about delivery costs for bespoke orders please get in touch as this will vary depending on the size of the order.

If you do have a super urgent biscuit occasion, or would like to delay the sending of your biscuits please get in touch ahead of ordering and I’ll do the best I can!

Can I arrange for the biscuits to arrive on a particular day?

At the moment, this option is not available due to the issues with the Royal Mail Special Next Day service. We hope to re-instate this option very soon.

Do you ship internationally?

We are happy to ship internationally via Royal Mail International Tracked.

For Rep of Ireland, please choose the country from the drop down during the check out.

For other countries, please get in touch to discuss shipping costs ahead of placing your order.

We are aiming to increase the options available via our check out soon.